Refund policy
We want you to love your order. Because our products are large, heavy items shipped directly from US warehouses, we accept returns only for items that arrive damaged, defective or incorrect.
Damaged, defective or wrong item
- Email us at glenndagher007@gmail.com within 7 days of delivery.
- Include your order number and clear photos of the item, the damage or defect, and the shipping box and label.
- Once we confirm the issue, we'll send a free replacement or issue a full refund to your original payment method, whichever you prefer.
- You won't pay return shipping on damaged, defective or incorrect items. If we need the item back, we'll send instructions and cover the cost.
Missing pieces
If your item arrives with missing parts, email us within 7 days of delivery with your order number and a photo of the parts you received, and we'll get the missing pieces sent to you.
Change of mind
We don't accept returns or exchanges for change of mind or for items that don't fit your space. Please check the dimensions and fit requirements on each product page before ordering.
Cancellations
You can cancel for a full refund if your order hasn't shipped yet. Email us as soon as possible. Once an order ships, it can't be cancelled.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.
Questions?
Email glenndagher007@gmail.com and we'll get back to you within 1–2 business days.